Business terms

1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and Moodvibes.com. Once an order is completed on Moodvibes, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order Moodvibes.com reserves the right NOT to send the product to the customer, and thus cancel the order.

2. Age Restriction

If the customer is under 18, permission must be obtained from a parent or other person of authority.

3. Payment

Moodvibes.com. accepts payment through Paypal or a direct bank transfer. Moodvibes.com does not store customer bank information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.

All prices include Danish VAT. Prices are without shipping or other services that Moodvibes.com may offer. Moodvibes.com reserves the right to change prices at any time. On Moodvibes.com prices are shown in the following currencies: Danish Kroner (DKK), U.S. Dollars (USD), British Pounds Sterling (GBP) and Euro (EUR).

4. Local levies

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

5. Returns

Goods may be returned within 14 calendar days from date of receipt. The product must be returned in original packaging. Shipments do not include a return label, and return costs are the responsibility of the customer. Insofar as the purchaser wishes to receive a refund, the clothes must be unworn or the customer must provide Moodvibes.com the reason why the customer wishes a refund.

All returns that do not meet the above requirements will be rejected by Moodvibes.com. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by Moodvibes.com.

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once the returned product is received by Moodvibes.com, the items(s) are refunded including outgoing shipping costs.

6. Warranty

All products from Moodvibes.com come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact us at moodvibes@hotmail.com

7. Shipping

Moodvibes.com sends through Post Danmark. Shipping times for regular service in Europe are 2-5 business days, and as a regular service outside Europe 7-10 days. Moodvibes.com accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide.

8. Privacy

MOODVIBES.COM treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.

9. Cookies

Moodvibes.com collects information about customer behaviour on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which track the customer’s behaviour. Cookies are used to personalise the customer’s online experience on Moodvibes.com. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer’s internet use on external sites. Moodvibes.com does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Managing cookies is in the web browser’s preferences. Please note that if the customer does not wish to use cookies when visiting Moodvibes.com, it may have an impact on the buying experience. Moodvibes.com uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout.

10. Moodvibes.com uses the following cookies

Moodvibes.com use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that Moodvibes.com works as intended, which amongst other things, allows customer’s to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analysing up on sales and advertising campaigns.

11. Company Information

www.Moodvibes.com is the official online shop for Moodvibes.